Gateway

Issue date: 8/12/08 Section: News

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Over the past couple weeks, many summer session students noticed that they were having difficulty logging on to the campus Lotus Notes e-mail system.

Sometimes it was necessary to attempt to login a dozen or more times before the system would load. Other times, it was necessary to just try again later.

Steven Lendt, Information Technology Services' director of IT infrastructure, said the problem stemmed from an update from International Computing Machines Inc., the vendor for the Lotus Notes system.

The problem, Lendt said, is when you go to logon at mymail.unomaha.edu, you are redirected to one of several servers where the e-mail is located - there's just too much data to store on one machine. The update interfered with the software that decides which server to redirect you, thereby possibly making you have to logon to more than one wrong server before your account is found.

Lendt said the problem was patched about a week ago. Anyone still having problems with their particular account should call ITS's helpdesk at 554-HELP.

"There may be some things we want to check on an individual account basis to address [problems]," Lendt said. "Again, there could be some issues still out there, but we know one of the main issues that was causing [problems] was patched."

Lendt said if problems were still persisting on a larger level, that it helps if people report that they're having difficulty. That way ITS would be more aware the scope of any potential bugs.

"It's helpful is people are having problems to call us back again, so we'd be able to track that call with those individuals," Lendt said.

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